Privacy Policy & Data Standards

2 Categories of Information We Collect

To provide safe, reliable, and founder-led dog care and trail expeditions, Gotham Paw collects several categories of operational information:

3 How We Use Your Information

• ✓ Executing Scheduled Expeditions: Navigating morning pickups (7:15–8:30 AM) and evening returns (4:30–6:00 PM), coordinating with building doormen, and ensuring seamless transport.
• ✓ Pack Harmonization & Safety: Matching dogs by size, play style, and recall capability to maintain our strict 1:4 ratio.
• ✓ Real-Time Client Communication: Transmitting evening photo packs, GPS trail tracks, and arrival text alerts.
• ✓ Emergency Medical Response: Providing attending veterinarians with immunization history and emergency authorization if urgent care is required.

4 Strict Zero-Sale Policy & Third-Party Processors

We partner with select, enterprise-grade technology providers strictly to operate our website, booking calendars, and client communication. Each processor operates under strict data protection standards:

5 Security Architecture & Key Safeguards

We enforce strict physical and electronic safeguards to ensure your household security:

• ✓ Blind Physical Key Protocols: Keys entrusted to Christopher Mejo are stamped solely with an internal alphanumeric identifier. No client names, street addresses, or apartment unit numbers ever appear on physical key tags.
• ✓ Vehicle PIN Lockboxes: Keys remain stored inside a heavy-gauge digital safe within our Mercedes-Benz Sprinter when not in active use.
• ✓ End-to-End Encryption: All web traffic is encrypted via 256-bit TLS/SSL certificates enforced with HTTP Strict Transport Security (HSTS).

6 Trail Photography & Social Discretion

We photograph and record dogs on the trail to provide owners with daily updates and celebrate our outdoor community. We never publish residential building facades, street addresses, or owner full names alongside images.

If you prefer complete confidentiality where your dog is excluded from public social media or trail gallery reels, simply check the private media preference in your Client Portal or notify us by text.

7 Data Protection Standards (NY SHIELD Act & Privacy Rights)

Under the New York Stop Hacks and Improve Electronic Data Security (SHIELD) Act, Gotham Paw maintains reasonable administrative, physical, and technical safeguards to protect private information against unauthorized access or acquisition, and complies with mandatory security breach notification requirements.

In accordance with leading consumer privacy standards, you are afforded the following rights regarding your personal records:

• Right to Access: You may request an export of all contact, veterinary, and billing records associated with your account.
• Right to Rectification: You may update dietary instructions, emergency contacts, or doorman notes anytime in the Client Portal.
• Right to Deletion: You may request the permanent removal of your account and companion profile upon discontinuing services, subject to statutory veterinary record-keeping retention periods.
• Right to Opt-Out: You may opt out of non-essential communications (such as our seasonal trail notes) at any time.
• Non-Discrimination: We never alter pricing or diminish service quality because you exercise your privacy rights.